At Lunavelle, each order is prepared with thoughtful attention to detail. Please allow 1–3 business days for order processing (excluding weekends and holidays).

Once your order has been carefully packed and dispatched, you will receive a confirmation email with tracking information. During collection launches or peak periods, processing times may be slightly extended — we truly appreciate your patience.

Yes, Lunavelle proudly offers worldwide shipping.

Shipping rates and estimated delivery times are calculated at checkout based on your destination. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

We are delighted to bring Lunavelle to customers around the world.

We accept returns within 14 days of delivery, provided items remain unworn, unwashed, and in their original condition with tags attached.

To initiate a return, please contact our customer care team with your order number. Once your return is approved and received, refunds will be processed to your original payment method.

For hygiene reasons, certain items may not be eligible for return. We encourage reviewing our full Return Policy for complete details.